Building a Strategic Partnership with Endress+Hauser India
Client Overview
Endress+Hauser (India) Pvt. Ltd., part of the globally renowned Endress+Hauser Group, operates in the manufacturing sector, specializing in precision instrumentation, measurement, and automation solutions for industrial process engineering. With a strong workforce of over 1,000 employees across India and a presence in major industrial hubs, Endress+Hauser serves critical sectors such as oil & gas, chemicals, food & beverage, water & wastewater, and life sciences. Headquartered in Mumbai, with significant operations across Maharashtra and beyond, the company is known for delivering high-quality products and technologies that drive operational excellence worldwide.
The Beginning of Our Partnership
In 2019, following multiple rounds of rigorous discussions, Gazon Communications successfully onboarded Endress+Hauser for dedicated Internet Leased Line (ILL) connectivity across four key locations in Mumbai and Maharashtra. For us, the opportunity to serve a globally respected brand like Endress+Hauser was not just a win it was a chance to prove that an emerging ISP could match and exceed enterprise expectations.
The Turning Point
The engagement was never just about commercials. It was about building trust, delivering on every commitment, and ensuring a seamless, dependable service experience. Through consistent service excellence and a people-first approach, we established a relationship rooted in mutual respect and reliability.
The Growth Story
Today, this relationship has evolved into a PAN India partnership, with 8+ major Endress+Hauser locations across the country now powered by Gazon Fiber’s reliable and high-performance connectivity. What started with trust in a single relationship has grown into a multi-location, long-term strategic engagement proving that consistent delivery and relationship nurturing can transform small beginnings into major enterprise success stories.
Key Takeaways
- Winning enterprise customers begins with winning their trust.
- B2B relationships are nurtured by honoring every commitment made.
- Consistency in service transforms one-time deals into nationwide partnerships.
- Belief in people often builds belief in the brand.