Privacy Policy
1. Introduction
Gazon Fiber is committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, postal code, and city.
- Professional Details: Organization name and occupational designation.
- Service Inquiry Details: Information related to your business inquiries or service requests.
- Technical Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
- Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
3. Use of Information
We use the collected information for the following purposes:
- To provide and maintain our services.
- To process your inquiries and respond to your requests.
- To send newsletters, marketing materials, and other information (only if you have opted in).
- To improve our website and services through analysis of user behavior.
- To comply with legal obligations and enforce our terms and conditions.
4. Disclosure of Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist in providing our services, under strict confidentiality agreements.
- Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Objection: Object to the processing of your personal information.
- Withdrawal of Consent: Withdraw your consent at any time, where applicable.
To exercise these rights, please contact us at
support@gazonfiber.com.
8. Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Payments and Billing
All payments for Gazon Fiber services, including subscription plans, installation charges, and any applicable one-time fees, must be made in advance through the payment methods made available by us. All prices are inclusive or exclusive of applicable taxes as indicated at the time of purchase. Payment information processed through third-party payment gateways is subject to the privacy and security policies of those providers.
11. Cancellation Policy
- Before Installation/Activation: You may cancel your service request at any time before installation or activation of the connection. In such cases, any amount paid will be refunded in full, subject to Section 12 below.
- After Activation: You may request cancellation of an active connection by contacting our support team via email or phone. Cancellation requests are typically processed within 7 (seven) working days of receipt.
- Equipment Return: Upon cancellation, any equipment provided by Gazon Fiber (such as routers, ONUs, or other devices issued on a rental or refundable-deposit basis) must be returned in good working condition. Failure to return equipment may result in deduction of applicable charges from any refundable amount.
12. Refund Policy
We strive to ensure complete satisfaction with our services. Refunds are governed by the following terms:
- Non-Activation of Service: If we are unable to activate your connection due to technical infeasibility or lack of serviceability in your area, the full amount paid (including installation charges, if any) will be refunded.
- Cancellation Before Activation: If you cancel before installation or activation, the full amount paid will be refunded. However, if installation work has already commenced, applicable installation charges may be deducted.
- Cancellation After Activation: Subscription charges for the current billing cycle are non-refundable once the service has been activated and used. For prepaid long-term plans (e.g., quarterly, half-yearly, or annual plans), refunds for the unused period may be issued on a pro-rata basis, after deduction of charges for the used period at applicable monthly rates, installation charges, and any promotional discounts availed.
- Duplicate or Erroneous Payments: In case of double payment or payment made in error, the excess amount will be refunded in full upon verification.
- Security Deposit: Any refundable security deposit will be returned upon disconnection of the service and return of company equipment in good working condition, after adjusting any outstanding dues.
- Non-Refundable Items: Installation charges (once installation is completed), charges for the used service period, one-time activation fees, and promotional or discounted plan benefits are non-refundable.
13. Refund Processing
- All refund requests must be raised by contacting us at support@gazonfiber.com or by calling +91 90908 30404, along with your registered details and payment reference.
- Approved refunds will be processed within 7–15 (seven to fifteen) working days from the date of approval.
- Refunds will be credited to the original mode of payment. Where this is not possible, refunds may be issued via bank transfer (NEFT/IMPS) to the account details provided by you.
- Gazon Fiber reserves the right to verify the claim and reject refund requests that do not meet the conditions outlined in this policy.
14. Service Interruptions
Temporary interruptions in service due to scheduled maintenance, technical faults, force majeure events, or circumstances beyond our reasonable control do not qualify for refunds. However, in cases of prolonged service outage attributable to Gazon Fiber, we may, at our discretion, offer a pro-rata credit or plan validity extension for the affected period.
15. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
16. Changes to This Policy
We may update our Privacy Policy, Cancellation Policy, and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
17. Contact Us
If you have any questions or concerns about this Privacy Policy, Refund Policy, or our data practices, please contact us at:
Gazon Fiber
Email:
support@gazonfiber.com
Phone: +91 90908 30404
