Building Trust with Forbes Marshall – A Journey of Persistence and Performance
Client Overview
Forbes Marshall, a global leader in the manufacturing sector, specializes in delivering cutting-edge solutions for process efficiency, energy conservation, and industrial automation. With a workforce of over 2,000 employees and manufacturing operations spread across India, Singapore, and the UK, Forbes Marshall has built a formidable global industrial presence. Headquartered in Pune, Maharashtra, they serve industries like oil & gas, pharmaceuticals, food & beverage, chemicals, and textiles with their innovative steam engineering and process optimization solutions.
The Beginning of Our Partnership
Our engagement with Forbes Marshall began during the challenging COVID-19 pandemic, supporting their Pune operations with dedicated Internet Leased Line (ILL) services.Thanks to a shared commitment to trust, quality, and service excellence, our relationship has steadily grown, now extending across multiple Forbes Marshall locations. At Gazon Communications, we believe perseverance, proactive engagement, and service excellence always pave the path to long-term success and this journey with Forbes Marshall stands as a true testament to that belief.
The Turning Point
During the early days of the pandemic, Forbes Marshall faced connectivity challenges with their existing service providers. While we were not yet their chosen partner, our team had always maintained active, professional engagement with their stakeholders ready and prepared for the moment opportunity knocked. When it did, we responded swiftly and decisively, leveraging the trust and relationship groundwork we had laid over time.
Overcoming Challenges in Unprecedented Times
Deploying and maintaining an ILL connection during peak COVID-19 restrictions was no easy feat:
- Severe field movement restrictions
- Complexities in obtaining permissions
- Maintaining strict uptime SLAs with limited on-ground resources
But true to our commitment, our Service Assurance Team rose to the challenge. Through relentless coordination, proactive monitoring, and uncompromised service delivery, we ensured Forbes Marshall received seamless, uninterrupted connectivity even in the most difficult times.
The Outcome
- Today, Gazon Communications proudly serves four of Forbes Marshall’s major locations, delivering high-performance, reliable Internet connectivity.
- What began with a single critical connection has now expanded into a deep, multi-location partnership, validating the trust placed in us.
Key Takeaways
- Perseverance pays when backed by professionalism.
- Relationship-building matters even before the sales opportunity arises.
- Commitment to service excellence creates long-term partnerships.
- Agility and responsiveness during crises strengthen customer loyalty.